1) By creating a new position between the CEO and the location managers the position can deal with the day to day tasks and operations needed for the store to operate properly. This will allow Dalman and Lei to spend less time assisting the location managers. By Dalman and Lei efficiently delegating the work, they will be able to spend more time on the strategic aspect of building and growing the business. 2) Both hiring within as well as seeking someone from the outside have their advantages and disadvantages.
By hiring within the person who moves up is already working for the company as well as be familiar with some the needs and goals of the business. The negative aspect of hiring within would be possible issue with jealousy among co-workers. The advantage to hiring from outside you get the advantage of a fresh set of eyes coming in and seeing things from different perspectives. The disadvantage would be that they would not be familiar with the company and how it works. 3) Both Dalman and Lei should make the decisions. As the owners of the business they should be the ones deciding how they want their business ran.
Dalman is currently playing and active role in this position as is, this should help them determine what they may want to change about how it is currently being ran. This would allow for a nice transition in to the change. Weather Dalman and Lei decide to hire from within in or find someone from the outside; it should be a joint decision that takes the growth of the business into full consideration when making the choice. 4) The levels of authority that Sandwich Blitz Inc have including the new position would be: CEO, CFO, Staff accountant, Operation manager, Site Managers, Team supervisor, Customer associate.